Challenges of our customers in the drugstore & perfumery sector
- Unclear Service Offers in Stores: Many locations offer different services that are managed in Excel lists parallel to the ERP – this leads to a lack of transparency.
- Lack of Overview of Campaign Requirements: It was often unclear which required items and promotional packages were needed on-site for campaigns.
- Complex Reordering of Special Items: Individual items, such as replacement parts for cosmetic display cabinets, are hard to identify and reorder.
- High Number of Different Suppliers: Procuring required items is tedious and time-consuming, as employees spend a lot of time searching for items.
- Frequent Misorders and High Storage Costs: Erroneous orders lead to unsuited items ending up in storage, causing unnecessary costs.
Optimizations through the Store Lifecycle Tool (SLT)
- Transparent Store and Service Management: Each store is documented in the system with all relevant data and services. Campaign planning automatically takes store services like gift wrapping at Christmas or laundry services into account.
- Efficient Ordering of Required Items: An integrated e-shop significantly eases reordering. Through customized user rights, each store can order only the items relevant to them.
- Planogram-Based Spare Parts Management: Special required items like spare parts for cosmetic cabinets are visualized in the planogram – employees immediately see the needed part and can reorder it specifically.
- Elimination of Misorders: The ordering process runs exclusively through the e-shop, thereby avoiding misorders and conserving internal resources (no more manual order emails or calls).
Thanks to these improvements, the ordering process is faster, more transparent, and more cost-efficient, while administrative effort is significantly reduced.